No Soliciting

February 24th, 2009 by Terry Chester

Mary K. writes to TC and asks:

“What can I do to get the salespeople to stop coming by my office all the time?”

Mary, the “NO SOLICITORS” sign that I see on just about every office door in America is just plain silly! Salespeople are an amazing source of spreading the gospel of YOUR company around THEIR territory. Invite their asses in! Be kind and good to them. Hardly anyone does this, so your gesture will make you unique, and trust me, these salespeople will tell the world that you and your company are where it’s at! They’re entering your spider web. TC gives himself up to 10 seconds, I repeat, 10 seconds, to turn any sales call, whether in person or on the phone or by email into a sales call for MY company. Check this out:

“My Company…TC speaking…how may I help you?”
“Is the owner of the business in?”
“Of course he’s in…in fact he’s hip to boot…what are you selling, bro?”
“Oh, this is not a sales call.”
“Why not, it should be, I love Sales…ya know, you need My Company to help you make more sales. Let me tell you how I can help you, mah man…”

I have had numerous salespeople tell others about my business after I sit and talk with them. It’s like getting more of your own salespeople, without expanding your payroll. Some have actually inquired about working at My Company themselves.

In fact, SOMEDAY I AM GOING TO HIRE THE PERSON WHO SELLS THE “NO SOLICITORS” SIGNS…SHE HAS GOT TO BE THE GREATEST SALESPERSON IN THE WORLD!

“NO SOLICITORS”. Bah, humbug. The signs should read: “SOLICIT AWAY, BABY, BECAUSE YOU’RE IN MY WORLD NOW..AND BRING SOME DONUTS FOR EVERYBODY HERE!”

Terry Chester writes for this blog every Tuesday. If you have a question for TC, you can reach him at terry@adbiz.com

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Authentic, Sophisticated, Tap Water…Not Sold at Stores!

February 17th, 2009 by Terry Chester

What genius of marketing so easily deranges the mind and ego such that normally intelligent people abandon their wisdom to spend frivolously on bottled water when Maslovian satisfaction is but a faucet away? How do the marketers tap into our minds and egos? (Redundant question but I needed to get in the pun).

Michael S.

Great pun, Michael! Ol’ P.T. Barnum stated “there is a sucker born everyminute” (or at least that’s what I read). This holds true for most people, because they DO indeed abandon their wisdom and get caught up in the peer pressure, keep-up-with-the-Jones’s, I don’t want to stand out, just tell me what I’m supposed to do next, “it’s the latest thing” syndrome. Marketers do take advantage of this, but good marketers are supposed to highlight and educate the unique selling points of their products, and with that information, allow the consumer to decide [in this case] which water they want to drink.

When the original water bottles came out, I thought they made an excellent weapon that could be used by runners to deter any bad people or dogs that attacked them. There’s a point no one has brought up (as far as I know). Hydrating the body is one of the key ingredients for good health, so carrying a bottle of water makes sense for busy people on the go. However, I know some folks who simply fill up their bottles with tap water and carry them around. In years past, there have been a lot of media hype about the safety of our drinking water, which makes sense (the more people we put on the Earth, the more muck we create….and muck flows downhill into our water supplies). “Warning, warning – better buy bottled water!”

Does the common consumer investigate the chemical composition of bottled versus tap water? Negatory. So, Michael, you have to hand it to the water bottle marketing people; it’s amazing how many of us actually buy bottled water. Incredible.

If I was marketing a new bottled water product, I’d probably use the same strategy and add in the zero calories/zero fat concept as well. I’m not so much amazed at bottled water people’s efforts to sell their product, but moreso at how quickly most people get on the bandwagon. It’s fascinating.

“Would anyone like a nice, cool glass of authentic, old-fashioned, tap water? I hear 2004 was a good year for tap water. There was slightest hint of muck, but that adds a certain something to the flavor. At my parties, we only serve the best…almost clean, slightly chlorinated, with a trace of fluoride…tap water. Sophisticated, stylish, casually elegant. Buy some today!”

If you have a question for TC (Terry Chester), you can email him at terry@adbiz.com or leave a comment below.

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The Difference between Marketing and Advertising

February 10th, 2009 by Terry Chester

Tito [yes, Tito...what of it?] writes to TC and asks:
“What is the difference between advertising and marketing, and why should I care?”

The BIG question!

I will now officially give everyone reading this a college degree in both marketing and advertising…in less than 30 seconds! Ready?

Marketing: the who, what, where, when, why…whos’ going to buy this? why would they want to? what do I have to know and do to get them interested? What the hell is going on out there?

Advertising: “Hey you, yeah you, c’mere, take a look… buy this thing. You’re gonna love it!”

Ta-dah!

Why should Tito care? If he gives good thought to his marketing, and then builds his brand based on that knowledge, the advertising campaign he creates for that brand should work just fine.

Brothers and Sisters…Spend the time to find out what the customer wants; make your branded images and messages fit the market; don’t shirk on creating excellent advertising and placing it where it needs to go, and voila! Success! … and so it shall be written….and so it shall be done!

If you have questions for Terry, you can email him at terry [at] adbiz.com.

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Hey, Mrs. Bee — Get Your Nectar Here, Baby!

February 3rd, 2009 by Terry Chester

Branding and advertising — it’s everything to our species. If you look around at the natural world around you, you’ll see that it’s not just a human phenomenon. When some scientist took photos of common flowers with a UV camera, he noticed that there were “landing patterns” on flowers. A flower that looked like it was all white actually had darker areas in the center, presumably to aid an insect flying in for nectar.

Millions of years of co-evolution producing flowers that guide insects in to get pollen on their bodies, so when they fly to the next flower, and voila!…cross pollination [that's a good thing]. Oh, I forgot to mention that insects can see ultraviolet light….we cannot. All animals are continually sending signals to each other, whether it be tactile, smell, visual, whatever.

Humans want their businesses to flourish, so they must tell other people about what they do and why those prospective clients should use their company….the list goes on and on how this can be accomplished, with the ultimate goal of permeating the collective subconscious of the community with a reputation that brings people in without conventional advertising, i.e. word of mouth.

Even then, however, companies must continually recreate themselves to let the ever-changing world know that they are still there and would still like their business. So the process of branding, marketing and advertising should never stop…it’s an evolution of creativity and action over time.

Are you looking at how the world perceives your company today? What messages are you sending out? How do they compare to the competition? What’s your buzzzzzzzz, baby?

Ciao for now….TC

If you have a question for Terry Chester (TC), please email them to terry – [at] – adbiz.com or feel free to leave a comment.

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